ps999 Privacy Policy — How We Collect, Protect, and Respect Your Personal Data

This Privacy Policy is issued by ps999 ("the Company," "we," "us," or "our"), the operator of the online casino and sports betting platform accessible at ps999.ws. ps999 acts as the data controller in respect of all personal data collected from players and visitors who access the ps999 platform.

ps999 operates under an international gaming license which imposes binding obligations regarding the collection, processing, storage, and protection of player personal data. This Privacy Policy reflects those obligations and sets out the framework within which ps999 handles the personal information of its registered Pakistani players and platform visitors.

This Privacy Policy applies to all personal data processed in connection with your ps999 account — including data collected during registration, KYC verification, deposit and withdrawal transactions, gameplay activity, and customer support interactions. It also applies to data collected from visitors who browse the ps999 website without registering an account.

ps999 collects the following categories of personal data from registered players and, in certain cases, from platform visitors:

ps999 does not intentionally collect sensitive personal data beyond what is required for CNIC-based identity verification and responsible gaming obligations. Where CNIC images are collected, they are handled with enhanced access controls and are not shared beyond the KYC verification process.

ps999 collects personal data through the following channels and mechanisms:

• Information you provide during the ps999 account registration process, including your name, mobile number, email address, and date of birth;
• KYC documentation submitted by you as part of identity verification — including CNIC images and selfie photographs;
• Payment account details you provide when initiating deposits or withdrawals through JazzCash, EasyPaisa, or bank transfer channels;
• Correspondence you send to ps999 customer support via live chat or email, including the content of those communications;
• Responsible gaming tool settings you configure through your account dashboard, including deposit limits, self-exclusion requests, and cooling-off activations.

• Technical data collected automatically when you access the ps999 website or mobile platform — including your IP address, device identifiers, browser type, operating system version, and session duration;
• Cookies and similar tracking technologies that record your browsing behaviour on the ps999 platform — see Section 7 for full details of ps999's cookie practices;
• Gameplay and transaction logs generated automatically by the ps999 platform as a record of all real-money gaming activity conducted through your account.

• Identity verification data returned by third-party KYC service providers used by ps999 to validate CNIC documents;
• Transaction confirmation data received from payment processors including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and other integrated payment channels;
• Fraud and AML screening data from third-party compliance services engaged by ps999 in fulfilment of its gaming license obligations.

ps999 processes personal data for the following defined purposes. We do not use your data for any purpose that is incompatible with those listed below:

• Account Management: To create, maintain, and manage your ps999 player account — including processing login requests, managing account settings, and updating account information at your request;
• Identity Verification (KYC): To verify your identity and age as required by ps999's international gaming license — using CNIC documents to confirm that you meet the 21+ eligibility requirement and that your account is registered in your own name;
• Payment Processing: To process PKR deposits via JazzCash, EasyPaisa, and bank transfer channels, and to process withdrawal requests to your registered payment accounts;
• Anti-Money Laundering (AML) Compliance: To monitor transaction patterns, screen against sanction lists, conduct source-of-funds verification where triggered, and report to regulatory authorities where legally required;
• Responsible Gaming: To implement and enforce player-requested limits, monitor gaming behaviour for problem gambling indicators, enforce self-exclusion restrictions, and provide appropriate intervention where ps999's responsible gaming obligations require;
• Platform Security and Fraud Prevention: To detect and prevent fraudulent account activity, multi-accounting, bonus abuse, and any other prohibited conduct as defined in ps999's Terms & Conditions;
• Customer Support: To respond to queries, resolve complaints, and process formal dispute submissions from ps999 account holders;
• Legal and Regulatory Compliance: To fulfil reporting obligations under ps999's gaming license, respond to lawful requests from regulatory authorities, and maintain records required by applicable law;
• Service Improvement: To analyse aggregated, anonymised platform usage data for the purpose of improving ps999's product features, game selection, payment flows, and overall player experience.

ps999 processes personal data on the following legal bases, each corresponding to specific processing activities:

• Contractual Necessity: Processing required to perform the contract between ps999 and the player — including account management, payment processing, game provision, and withdrawal processing. Without this data, ps999 cannot provide its services;
• Legal Obligation: Processing required to comply with ps999's gaming license obligations — including KYC identity verification, AML transaction monitoring, age verification, responsible gaming enforcement, and regulatory reporting;
• Legitimate Interests: Processing conducted in pursuit of ps999's legitimate business interests, where those interests do not override the player's privacy rights — including fraud detection, platform security monitoring, and anonymised analytics for service improvement;
• Consent: Processing based on your explicit consent, primarily for marketing communications. Consent may be withdrawn at any time without affecting the lawfulness of processing conducted before withdrawal.

ps999 does not sell, rent, or trade your personal data. Data sharing with third parties is limited to the following categories of recipients and circumstances:

• Game Providers: ps999 shares limited session and account data with its licensed game providers (including Pragmatic Play and other certified studios) solely to facilitate game delivery, RNG certification, and jackpot pool tracking. Game providers do not receive financial data;
• Payment Processors: Financial data necessary to process your deposit or withdrawal is shared with the relevant payment provider — JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, or your selected channel. Payment processors receive only the data required to complete the specific transaction;
• KYC and AML Providers: Identity documents submitted during verification may be processed by third-party KYC verification services engaged by ps999 under data processing agreements that prohibit secondary use of your data;
• Fraud Prevention Services: Technical data including IP addresses and device identifiers may be shared with third-party fraud prevention platforms to identify and block fraudulent account activity.

ps999 will disclose personal data to regulatory authorities, law enforcement agencies, or courts where we are legally required to do so under our gaming license obligations or applicable law. Such disclosures are made only to the extent required and are not voluntary commercial arrangements.

ps999 uses cookies and similar tracking technologies on its platform for the purposes described below. A cookie is a small text file stored on your device by your browser when you visit the ps999 website.

You may configure your browser to refuse non-essential cookies. Please note that disabling strictly necessary cookies will prevent you from accessing your ps999 account and using core platform features. ps999 does not use cookies for third-party advertising targeting.

ps999 implements a comprehensive set of technical and organisational security measures to protect player personal data against unauthorised access, loss, alteration, or disclosure:

• 256-bit SSL Encryption: All data transmitted between your device and the ps999 platform is encrypted using bank-grade 256-bit SSL/TLS encryption, protecting your data from interception on any network;
• Encryption at Rest: Personal data and financial records stored on ps999 servers are encrypted at rest using AES-256 encryption, ensuring that stored data remains protected even in the event of a physical server compromise;
• Access Controls: Access to ps999 player data is restricted to authorised personnel on a strict need-to-know basis. All internal data access is logged and subject to regular audit;
• Multi-Factor Authentication: ps999 account logins are protected by SMS OTP verification on sensitive actions, adding a layer of protection beyond your account password alone;
• Penetration Testing: ps999's platform infrastructure is subject to regular third-party security penetration testing to identify and remediate vulnerabilities before they can be exploited;
• Incident Response: ps999 maintains a data breach incident response procedure. In the event of a security incident affecting player data, ps999 will notify affected players and relevant regulatory authorities in accordance with its gaming license obligations.

ps999 retains personal data for as long as necessary to fulfil the purpose for which it was collected, and in any case for no longer than required by our gaming license regulatory obligations. The following indicative retention periods apply:

Upon expiry of the applicable retention period, ps999 will securely delete or permanently anonymise your personal data. Anonymised data from which you cannot be identified may be retained indefinitely for statistical and service improvement purposes.

As a ps999 account holder, you hold the following rights in respect of your personal data. These rights are exercisable by contacting ps999 customer support via live chat or email: